Lately I’ve been seriously considering upgrading our taxi service to a proper digital dispatch system, because the old phone-based model is just not working anymore. We lose rides when dispatchers are overloaded, and drivers waste time waiting for assignments instead of being automatically matched to nearby passengers. I’ve been looking into different solutions, but it’s hard to know which ones are stable enough for a growing fleet. Ideally, I need something that can support both individual riders and corporate accounts, and it should also include a web booking option, not just apps. Another important factor for me is payment integration, since we often have issues with cash handling. Have any of you here implemented modern dispatch software in your companies? Was it difficult to set up, and how well did it scale once the number of bookings grew?
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I’ve been on the hunt for a solid taxi dispatch and ride-hailing software for my small transport business, and it’s been a bit overwhelming with all the options out there. I needed something that’s reliable, easy to manage, and can scale as demand grows. One thing I found particularly useful is solutions that integrate with the Internet of Things, allowing real-time tracking, better fleet management, and improved customer experience. Having vehicles connected and monitored remotely makes scheduling and dispatching much smoother. I came across a service that covers this kind of technology comprehensively, and it really seemed to fit what I was looking for, if you’re curious about the setup and how it works, you can look here. It’s definitely worth exploring if you want a system that’s more than just basic ride-hailing software.