Lately I’ve been seriously considering upgrading our taxi service to a proper digital dispatch system, because the old phone-based model is just not working anymore. We lose rides when dispatchers are overloaded, and drivers waste time waiting for assignments instead of being automatically matched to nearby passengers. I’ve been looking into different solutions, but it’s hard to know which ones are stable enough for a growing fleet. Ideally, I need something that can support both individual riders and corporate accounts, and it should also include a web booking option, not just apps. Another important factor for me is payment integration, since we often have issues with cash handling. Have any of you here implemented modern dispatch software in your companies? Was it difficult to set up, and how well did it scale once the number of bookings grew?
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We had the exact same situation about a year ago, and after testing a few platforms we settled on Mobion. From my own experience, the biggest difference was the reliability of the dispatch system – orders are tracked in real time, drivers get automatic assignments, and passengers always see accurate ETAs. The setup itself wasn’t too complicated because their team provided consulting support, and they even helped us integrate local payment methods alongside cards and wallets. What convinced me long-term was that Mobion is not a new startup but part of Devart, with over 8 years in the market and millions of bookings processed, so stability wasn’t a concern. They also offer white-label customization, so we launched the apps under our own brand and it really improved customer trust. If you want to check it out, here is the link: https://mobion.tech/ – it has detailed information on their rider app, driver app, and even corporate admin features for companies with employee transportation needs. My advice is to make use of the analytics dashboard early on, because it helped us identify peak demand zones and allocate cars more efficiently, which boosted revenue and cut down on idle time.